Description

Expand your business horizons– and your knowledge – by taking advantage of time to network and hear from members of the community that are leaders in their respective fields. When you attend our monthly Chamber Luncheons, you’ll have access to meeting over 100 other professionals, representing the full-spectrum of business. As a Chamber member, you have the opportunity to place your company’s collateral on back tables at the venue, enjoy lunch from local caterers and restaurants, and hear from a local speaker. 

Featured Speaker: Mike Shellito

Topic: Disney's Secrets of Quality Service and Customer Loyalty

Presentation Takeaways: Customer loyalty is essential in today’s business. This session will unveil the key principles and practices that drive Disney's approach to quality and building brand loyalty with their customers and employees. Learn why exceeding customer expectations and attention to detail creates valued experiences and repeat business. Through engaging discussions and real-life examples, attendees will gain insights to elevate their own service standards and cultivate lasting customer relationships.

Speaker Bio:

Mike Shellito has been a leader in local government and organizational development for over 40 years. 

Mike served the City of Roseville for 32 years as Parks, Recreation & Libraries Director, Assistant City Manager and City Manager.

Since retiring in 2010, Mike has served as a trainer and consultant for more than 300 public agencies and private companies throughout the United States. 

Mike is a member, and supports the Chamber through serving on the steering committee for Leadership Roseville for the past 10 years.

Mike is a graduate of Harvard University’s Executive Program and the Disney Institute.

In 2010, the City Council recognized Mike’s contributions to the Roseville community by naming the City’s indoor pool at Central Park in his honor.

If you're interested in being a speaker at the event, please fill out our speaker application form.